Shipping policy

Here's the complete revised Shipping Policy, ready to paste into Shopify:

Shipping Policy

Effective date: 25 July 2026

Evo Beauty Lab ships to destinations made available at checkout, which may include the United Kingdom, Europe, the United States and selected other international destinations.

Processing and dispatch

Orders are typically processed and dispatched within 1–3 business days after payment is confirmed, excluding weekends and public holidays. During busy periods, sale events or following public holidays, processing may take slightly longer. You will receive a dispatch confirmation email when your order has been sent.

Products may be dispatched separately or from different fulfilment locations. You may therefore receive more than one parcel. We will not charge additional delivery fees beyond those agreed at checkout merely because an order is split.

Delivery timeframes

The available delivery method, charge and estimated delivery window will be shown on the product page, at checkout or in your order confirmation. Delivery estimates are not guaranteed and begin from the date of dispatch, not the date of order.

Unless a different period is agreed, we aim to deliver without undue delay and normally within 30 days after the contract is made. If your order has not arrived within the estimated window, please contact us at evobeautyinfo@gmail.com before assuming it is lost.

Tracking

Where a tracked service is available for your delivery destination, tracking information will be provided in your dispatch confirmation email. Please allow up to 24 hours for tracking to update after dispatch. If you have not received tracking details and your order has been dispatched, check your spam folder or contact us at evobeautyinfo@gmail.com.

Address accuracy and failed delivery

You must provide a complete and accurate delivery address and contact information at checkout. Please contact us promptly at evobeautyinfo@gmail.com if you notice an error after placing your order. We cannot guarantee that an address can be amended after dispatch.

If a parcel is returned to us because the address supplied was incorrect, incomplete or the delivery was unclaimed, we will contact you to arrange redelivery. A redelivery charge may apply. If redelivery is not requested within 14 days of our notification, we reserve the right to process a refund of the product price only, minus any reasonable additional delivery or handling costs incurred, where permitted by law.

International orders

International orders may be subject to delays or inspection by customs authorities. Unless checkout expressly states otherwise, you are responsible for any import VAT, customs duty, clearance fees or handling charges imposed by the destination country. These charges are outside our control and are not included in the price paid at checkout.

You are responsible for checking local import restrictions and regulations before placing an order. We are unable to refund orders that are seized, destroyed or refused entry by customs authorities due to local import restrictions.

Loss, damage and incorrect items

If your parcel is late beyond the estimated delivery window, arrives damaged, is marked as delivered but cannot be located, or contains an incorrect item, please contact evobeautyinfo@gmail.com within 30 days of the expected delivery date. Include your order number and, where relevant, photographs of any damage or incorrect items.

We may ask you to confirm delivery details before investigating with the carrier. Your statutory rights are unaffected. We will not require you to bear return costs for confirmed damaged, lost or incorrect orders.

Delays outside our control

We are not responsible for delivery delays caused by events outside our reasonable control, including extreme weather, carrier disruption, customs processing, industrial action or government restrictions. We will take reasonable steps to minimise disruption and keep you informed where possible. Your statutory rights remain unaffected.

Discreet packaging

Intimate Wellness orders are shipped in plain or otherwise discreet outer packaging where reasonably practicable. The external shipping label must still contain information required by carriers, customs and applicable law. Product or supplier names may appear on customs declarations where legally required; we cannot guarantee that all international shipping documentation will be completely description-free.

Contact

For any shipping queries, contact us at evobeautyinfo@gmail.com or by post to Evo Beauty Lab, 24A Green Lane, Spalding, PE11 2YD, United Kingdom.

Key changes made:

  • Processing and dispatch: added 1–3 business day processing window and dispatch confirmation email reference
  • Delivery timeframes: clarified estimates run from dispatch date, not order date
  • Tracking: new section covering tracking availability and what to do if not received
  • Address accuracy: added redelivery process, 14-day window, and refund-minus-costs outcome
  • International orders: added clause on seized/refused customs parcels
  • Loss and damage: added 30-day reporting window and no return cost for confirmed issues
  • Delays outside our control: new force majeure section consistent with T&C
  • Contact: added dedicated contact section for shipping queries